9010 Privacy Policy — Our Commitment to Protecting Malaysian Users' Data
This Privacy Policy explains how 9010 collects, uses, stores, and protects your personal information as a user of our platform. Please read it carefully to understand your rights and how we handle your data.
Last updated: 2026
1. Information We Collect from You
Account Information
When you register with 9010, we collect your username, email address, phone number, date of birth, and identity verification details required to comply with the platform's registration requirements. This information is used to verify your identity and grant you access to all platform features.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), 9010 collects information related to the payment method used — including bank account details, e-wallet numbers, or information required for processing via FPX and TNG. We do not store full card numbers directly.
Device & Browser Data
The 9010 platform automatically collects technical information when you access the platform — including device type, operating system, browser version, IP address, and approximate location data. This information is used to ensure the platform runs smoothly across different devices and to detect any suspicious activity.
Platform Usage Data
We record your platform usage patterns — including pages visited, games played, bets placed, and session duration. This data helps us understand user needs, improve the platform experience, and maintain the integrity of all transactions.
2. How Is This Information Used?
9010 uses the information collected for the following purposes:
- Account verification and security — ensuring that only the legitimate account owner can access and manage their account.
- Financial transaction processing — enabling deposits, withdrawals, and bet settlements to be processed accurately and securely in MYR.
- Customer support — providing effective assistance when you contact the 9010 support team with any enquiries or issues.
- Platform improvements — analysing usage patterns to improve the platform's design, speed, and usability for all Malaysian users.
- Legal compliance — complying with applicable legal and regulatory requirements, including data protection obligations in Malaysia.
- Platform communications — sending important notifications related to your account, changes to terms, and security updates via email or in-platform messages.
9010 will not use your information for any other purpose without your prior consent, unless required by law.
3. Cookie Usage & Session Tracking
The 9010 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform. We use several types of cookies:
- Session cookies — temporary cookies that are automatically deleted when you close your browser. These are used to maintain your login session while you browse the platform.
- Preference cookies — saving your preferences such as interface language and display settings to make repeat visits more convenient.
- Analytical cookies — collecting anonymised statistical data on how users interact with the platform, helping us identify areas for improvement.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some areas of the 9010 platform.
4. Data Storage, Security & Third-Party Sharing
Data Security
9010 implements comprehensive technical and administrative security measures to protect your personal information. These include SSL encryption for all data transmitted between your device and the platform's servers, strict internal access controls, and continuous monitoring to detect any unauthorised access attempts.
Retention Period
Account information and transaction records are retained for as long as your account is active, and for the period required after account closure to meet legal compliance obligations. Data that is no longer needed will be securely deleted in accordance with our internal procedures.
Third-Party Sharing
9010 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. We only share information in limited circumstances: (1) service providers who assist in platform operations and are bound by confidentiality agreements, (2) authorities or regulatory bodies when required by law, and (3) in the event of a business transfer, with appropriate notice to users.
5. Your Rights as a User & How to Contact Us
You have the right to request a copy of the personal information we hold about you at any time. Requests can be submitted through the 9010 support team and will be processed within a reasonable timeframe.
If your personal information on the 9010 platform is inaccurate or out of date, you have the right to request a correction. Basic details can be updated through your account settings or by contacting our customer support team.
You may request the deletion of your account and personal information. Please note that deletion may not be fully possible for data that must be retained to fulfil legal requirements or to resolve any pending transactions.
Privacy Policy Updates & How to Contact Us
9010 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after amendments are published constitutes acceptance of the updated policy.
If you have any enquiries, concerns, or wish to exercise your privacy rights, please contact the 9010 support team by email at: [email protected]. We are committed to responding to all privacy-related enquiries in a timely manner. For more information about platform guidelines, you may also refer to our FAQ page us.